Using our services
You may use our services only in accordance with applicable law, age requirements and the instructions provided in each product. You are responsible for activity under your account and for keeping your sign-in credentials secure.
Respectful and lawful conduct
Do not misuse our services, interfere with their operation, attempt unauthorized access, cheat, harass others, distribute malware, infringe intellectual-property rights or use the services for unlawful activity. We may restrict access when reasonably necessary to protect users, our services or third parties.
Content and intellectual property
Wildbug Technology Limited and its licensors retain rights in the software, artwork, brands and other materials we provide. Subject to these terms, we grant you a limited, personal, revocable, non-transferable license to use the service. You retain rights in content you submit and give us the permissions reasonably needed to host, process and display it for the service.
Purchases
Prices, included features and billing periods are shown before purchase. Marketplace purchases are processed under the applicable store's payment and refund rules. Except where law requires otherwise, digital items have no cash value and are not transferable.
Membership and subscriptions
Membership is optional; free features remain available. Basic covers the Basic game library. Premium also includes games marked Premium. Both tiers provide unlimited playtime for included games and no queues as described on the purchase screen. Game availability can vary by region and change over time; a membership does not transfer ownership of a game.
One-time passes last 7 or 30 continuous days, including time not spent playing, and do not renew automatically. Premium pass time is used before Basic pass time; unused Basic time is queued. Additional same-tier pass time is added to the existing balance.
Monthly and yearly subscriptions follow calendar billing periods, not fixed 30-day passes. They start when the purchase is completed and verified, and renew automatically at the displayed local price and interval until cancelled in Google Play. The full annual amount is charged for an annual plan. Passes may also be bought while subscribed. Premium passes take priority over Basic subscriptions, including when a Basic subscription starts while a Premium pass remains. Google billing dates stay unchanged. Paid Basic time overlapping actual Premium pass use is saved as it accrues. Other passes remain banked until subscription access ends; saved time is not included in subscription upgrade conversion.
Basic-to-Premium changes, including changes between billing periods, and same-tier monthly-to-yearly changes take effect immediately. Google Play charges the full new billing period and carries eligible unused subscription value into access under the new plan. Google Play confirms the charge and next billing date. Saved one-time passes are not converted.
Premium-to-Basic and same-tier yearly-to-monthly changes take effect after the current paid period, with no new charge when scheduled. Manage an already scheduled change in Google Play or use an available upgrade shown in the app.
Manage or cancel renewal in Google Play → Payments & subscriptions → Subscriptions. Cancellation normally keeps access through the paid expiry date and does not automatically refund the current period. Uninstalling the app or deleting a GameGlee account does not cancel a subscription. Payment failures, grace periods, account hold and recovery follow the status confirmed by Google Play; access may be suspended when payment is not recovered.
For a missing delivery, use Restore purchases with the same GameGlee and Google Play accounts and contact support if it remains unresolved. Do not buy again while confirmation is pending. For a duplicate or incorrect charge, failed delivery, or a material loss of paid benefits, request assistance or a refund through Google Play or support@wild-bug.com. Refunds follow Google Play rules and applicable law; mandatory consumer rights are preserved. A confirmed refund or revocation can remove the benefits linked to that purchase without removing unrelated purchases.
Purchase support is available at support@wild-bug.com; we respond within 3 business days. Include your public player ID, Google Play order number (GPA…), purchase date and a description. Do not send passwords, authentication or purchase tokens, or full payment-card details.
Availability and changes
We work to keep our products reliable, but services may occasionally be unavailable or change. We may update, suspend or discontinue features while considering users' reasonable expectations and applicable legal requirements.
Disclaimers and liability
To the extent permitted by law, services are provided “as is” and without implied warranties. Wildbug Technology Limited is not liable for indirect, incidental, special or consequential losses. Nothing in these terms excludes rights or liability that cannot legally be excluded.
Changes and contact
We may revise these terms to reflect product, legal or security changes. Material changes will be communicated where required. Questions can be sent to support@wild-bug.com.